Update: I just received a call from Company ABC in reply to my phone message (which, in case you are wondering, was very professional, serious, and nothing like this bitchy journal post...this is why I have this journal, so I can VENT in a way I can't do in business). The young man on the other end was VERY nice and professional and friendly and nothing at all like their snippy-sounding voice message gal (they really should change that--instead of "Just a minute!" they should change it to "one moment please" or something calmer). He explained that some server of theirs was down, which is why they didn't even receive my order, and apologized for it. He also charged me for only one plugin upgrade (although I did order two) as a courtesy. He was very pleasant, as was I back.

Let me take this time to talk about freebie apologies. When someone messes up my order, apologizes, and then sends me freebies, I think it's super. All they really owe me is an apology and then a correction to the order. They owe me nothing else, but when they go beyond the call of duty and give me more stuff, that is just icing on the cake. One time someone forgot a widget I ordered in the package, so they not only send me the widget they forgot, but a bonus widget instead! I thanked them profusely, and, when I'm in the market for that kind of widget again, will definitely check them out first! So I messed up on a customer order the other day, and when the customer called me on it (this was a bonafide mistake on my part, not a hallucinogenic perceived mistake by the customer as what happened a couple weeks ago), I apologized and sent them some bonus widgets in addition to the widgets I forgot. Never heard back from them. Had it been me, I would've thanked profusely. Some people are just ungrateful.

Labels: This Boring Life