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03:16:2006 Entry: "Ann : Gripes of the Day"

Gripes of the Day

OK, I get this message today from eBugger #1: "Where's my widgets? It's been three weeks and I still don't have my widgets!

eBugger didn't realize she got her widgets three weeks ago. Sent it with a pack of other widgets, which she left me + feedback for, 3 days after I shipped them. eBugger must've forgotten about that, as she replied, "sorry to have bothered you."

Sometimes I think I ship too swiftly. They get their ebay winnings 3 days after they pay for them, so in 9 days (when they usually get their ebay items from other sellers) they're wondering where items are from me! That someone's memory can be *that* bad is mind boggling.

Got this other message from eBugger #2: "How many widgetweights are these widgets?" (although she misspelled weight as "wait"). I responded that I didn't know because I don't have a widgetometer and can't weigh them (can't use a regular postage scale because widgetunits are very small). She writes back, "what? your (sic) selling widets & you dont have a widgetometer!!! how do you know what your (sic) buying or selling or if your supplier is be honest with you? widgetometers are under a $100.00!!"

This is just a snotty little customer who thinks she is better than me because she can afford $100 for a widgetometer (which is something that would be very irrelevant as I do not sell widgets by the weight, but by the piece. That is also how I buy my widgets too. What good would a $100 widgetometer be, unless it could actually count out individual widgets? I have a postal scale, which is very worthwhile, but it does not have the precise units of a widgetometer. I debated writing this back to her, explaining that I am selling by the piece, not by the weight. The anal in me even thought about telling her to check her spelling and syntax ("your supplier is be honest with you" LOL!), but of course that would just be being mean back. Instead, I simply reported her email as abuse to eBay, and put her on my blocked bidder list.

I just love it when people think they know better than you how to run your life or business. Like the person we used to know who used to think it odd we only had one juice pitcher. WTF. Recently I sold some digiwidgets to an impetuous buyer who was frantic because she didn't get them, like, instantaneously. I emailed her digiwidgets as soon as I got her order, but I guess that wasn't soon enough. She goes into this spiel as to why I don't have them available for download IMMEDIATELY? I explained to her that a) it takes a LOT of webspace to host something like that, plus, I am not a tech/script person who can set up something like that in the first place and c) I cannot afford a) or to hire out for b). Then she emails me back saying she has her version of digiwidgets available for immediate download and why can't I do the same. Hmmm...something smells of "I bought your product, so now I'll spam you so you will feel pressured to buy my product." I put her email in the weird file. Hell, when I buy from certain non-physical product software companies online, I sure don't receive my product code INSTANTANEOUSLY. In fact, I've had to wait much longer on certain "downloadable" items than it takes me to email someone's digiwidgets to them, by far.

Then there's the frantic emailer. They email you with a question about your widgets or whatever and they sound so frantic, with words like "please respond ASAP!" and "I just have have to have these NOW!" So you drop the other things to email them back as soon as you can, but then you don't hear from them. And you don't hear from them. And finally a few days later they finally email you back, and the letter usually goes something like, "wow, thanks for getting back with me so quickly!" (how did they know if they didn't check their email for 3 days) and "but I already found another widget, thanks anyway!"

These people usually have horrid spelling, sometimes TYPING IN ALL CAPS, ALL THE TIME, or they affect the e.e.cummings style.

Oh, and the best one was someone who provided the wrong zip code and wondered why they never received their widgets.

Damn.

I really hate the immediate gratification culture we are living in. It's really turning people into rude boors who have no patience and are totally incapable of seeing anything from someone else's point of view.

3 Comments

People are evil and dumb! I hate dealing with people. Unfortunately for what you do, you are the customer service rep! That sucks. Just think of the few good emails and comments you get.

Hey, I love my necklace and I wear it all the time-- I get compliments (sp?) from EVERYONE all the time. In the grocery store yesterday a dairy stocker showed me the tatoo of a dragonfly on her neck. She loved my necklace. And it's mine mine mine!!!! Ma loved it, too! So I tell everyone where I got it...

Later!

Posted by Dawn @ 03:18:2006:09:14 AM CST

Thanks Dawn, yes most customers are great and I've gotten great feedback. Pity it's always the annoying ones that stand out and makes one go bald from all the hair pulling.

Posted by Ann @ 03:18:2006:09:33 AM CST

I think it is because all the bads ones are SO obnoxious! Over the top obnoxious! people can't get a little annoyed, they get outragously annoyed. oh well.

Posted by Dawn @ 03:18:2006:11:39 AM CST

By Ann @ 05:43 PM CST:03:16:06 ..::Link::..

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